• Understanding market trends, competition, and customer needs to make informed product decisions. • Collaborating with stakeholders to define product requirements, features, and user stories. • Developing and communicating the product's vision, strategy, and goals to the team and stakeholders.

• Responsible for the overall development for GrabFood Dine-In and Supermarket. Led and established essential process rituals and cadences for the 3 functional tech teams. • Oversaw the execution and launch of Dine-in Services on GrabFood. Successfully drove for the dine-in tile to account for 1% of orders within the first 3 months of launch. • Managed the seamless integration of Grab’s Retail Grocer into GrabMart Online, merging their infrastructures and utilizing offline spending behavior to enhance the online conversion rate

• Led 20 Product Managers and 110 engineers, responsible for the overall development for TikTok Wallet, Payments, Data and Compliance Platform. • Successfully increased overall Wallet adoption rate by 140x within 12 months. • Launched a foreign-exchange platform to handle real time price fluctuations. Reduced forex costs by 40M USD within the 4 months of implementation. • Introduced new internal project tracking tools, development workstreams, efficiency and productivity reports to enhance overall business cadence. Reduced average SDLC lead time by 25% upon introduction. • Transformed operational work streams to enhance project prioritization and internal resource allocation processes. Improved the rate of delivery for priority projects from 66% to 90%

• Led team of 4 to deliver labelled data solutions to support all machine learning capabilities within Bytedance • Codified and introduced a brand new taxonomy to enable long term data understanding. Projected to reduce lead time for model training and reduce overall labelling cost by up to 20%. • Delivered 26M+ quality labelling data over a 6 months period for ~180 ML models unlocking an estimated revenue of $40M USD. • Introduced a brand new in-house ticketing platform to manage all requirements. Reducing total lead time for labelling projects by up 30%. • Standardized all operational processes to enable long term consistent quality labelled data delivery. Enabled the working team to handle up to 2x more requests, reducing total lead time by 58%

• Led initiative to launch Shopee’s own e-wallet - ShopeePay in Singapore. Successfully converted 8% of all platform transactions to ShopeePay. • Introduced multiple additional payment options on the Shopee SG Platform including Installment & BNPL. Driving the overall Gross Merchandise Value for platform orders by 2.5%. • Introduced a new payment gateway & acquiring bank for Shopee SG. Reduced downtime during peak seasons and achieved transaction cost savings amounting to $380,000 SGD annually. • Launched Shopee International Platform to allow cross border sales with all operational concerns covered by Shopee. Increased the total platform orders on Shopee SG by 6 % and increased total GMV by 7% 4 months after implementation.

• Onboarded and managed the ‘Big 6 Advertising Agencies’ across all of APAC • Lead, strategize, and drive the execution of critical product initiatives

• Monitor the day-to-day financial operations within the company • Responsible for month and quarter-end management reporting